what does field service excellence really mean?

OUR FOCUS

High performance field service with high stakeholder value
Go to Field Service

Field Service

From high level strategy to operational effectiveness and service levels. Today’s leading businesses understand high performance service must deliver strategic value to stakeholders throughout the value chain

Business Strategy

Corporate strategy provides the guidance for the day-to-day business activities. Review and refinement of existing strategy or ground-up greenfield strategy development, we will help create the roadmap for your business’ near and long term success

Project Management

High level project identification, planning, executing, closing, & monitoring. BI & Technology Enablement, Inventory Optimization, Tech Efficiency, Contract Management, Call Center Development, Asset Management, IoT Enablement

Executive Support

On-demand Strategic support for management to supplement your bench. Growth Management, M&A Synergy Capture, Change Management, Risk, or filling temporary leadership voids

Seamless integration of Business Strategy & Field Service Effectiveness
stakeholder value creation via field services

We help service businesses overcome the many challenges to providing best-in-class service. Whether your business employs 10 technicians or hundreds, we will show you what is possible in today's technology-driven field service landscape. As with all of our services, we will provide a clear, visual, easy-to-understand deliverable in a weeks - not months or years. To ensure successful results, we offer implementation assistance options to help you and your people effectively bring strategy to reality.

  • meet or exceed commitments

  • within 24 hours

  • right skill & parts for the job

  • reduce non-paid time

Our Team

Founding Parters

Bill Durrand

Partner & Chief Strategist
Prior to starting neuroSTRATEGY Bill spent 20 years with one of the world’s largest global accounting and advisory firms, Ernst & Young / EY, including six years as Partner in the Advisory & Consulting Services practice

Dave Bohne

Partner & Field Service Leader
Dave was Vice President of Operations and part of the executive leadership team for 12 years with one of North America’s leading Food Service Equipment distributors & field service leaders – DSL Ltd.

Latest news